Help Desk Cases (v2) - MED-Project

Hello, you have reached the MED-Project Help Desk.

Are you a resident calling about information for unwanted medication or sharps disposal?

I will transfer you over to our MED-Project Call Center and they can help answer your questions regarding Medication and/or Sharps Disposal in your community. If you are disconnected, the MED-Project Call Center phone # is 1-844-MED-PROJECT, that’s 1-844-633-7765. Or, you can visit our website at www.medproject.org. Thank you for contacting MED-Project.

Thank you for contacting the MED-Project Help Desk.
I would like to ask you a few questions, so we can better direct your call to the appropriate person or department.

Does this issue pose an immediate risk to staff or customers?

If this is a medical emergency, please hang up and contact 9-1-1 for assistance.
Would you like me to continue to take down your information or end this call?

Thank you for calling the MED-Project Help Desk.

Agent's Name:

May I have your name and the best phone number to reach you?

* Name:

* required

* Phone:

* required

Title:

Email address (if applicable):

Call topic:

* required

Please briefly describe the "other" call topic

* required

Gather organization info. If caller is not representing a company or organization, please have them call 844-633-7765 or "please hold while we transfer, you to the residential call center, the number for your records is 844-633-7765"

What company or organization are you calling from?

And, is there a store or location ID number?

What is your location street address?

What is the Zip Code of your location?

What is the state of the location you are calling about?
If located within the state of California, please select the most appropriate county/city otherwise choose State of California; If unknown or not provided, please select "N/A"

* required

May I also have the state and city for verification?

State

City

County

Repeat back reason for calling, name and phone number for accuracy.

Is this correct? Is there anything else?
If yes, please enter additional information into the field below. Repeat back and go to close call

CLOSE CALL:
Thank you for providing this information. This will be sent to the appropriate department to respond. Someone will contact you within 1 (one) business day. Thank you again for calling the MED-Project Help Desk.